AccesRail Partnership of the Year 2018

KLIA Ekspres and Grab

Partnership ERl Grab

Last mile connectivity and changing customer behaviour in the digital age are the challenges that Express Rail Link (ERL), operator of Kuala Lumpur’s airport rail services, is currently facing. KLIA Ekspres + Grab package was developed to address these challenges, which comes with a free Grab ride to or from KL Sentral train station, making this an all-encompassing airport-to-home travel solution. To drive the adoption of Malaysia’s “go-cashless” initiative, ERL has also enabled payment acceptance through the Grab application.

Valued at USD$11 billion, Grab is the largest e-hailing platform in ASEAN. While most transportation providers tried to fight the “green giant”, ERL opted to see the potential of a strategic win-win partnership with Grab instead.

Deutsche Lufthansa AG and DB Fernverkehr AG

Partnership DB Lufthansa

With the launch of the intermodal interface, the partnership of Lufthansa and Deutsche Bahn has been lifted to a higher cooperation level. The creation and implementation of an interface between Deutsche Bahn and Lufthansa made it possible to reduce the seat capacity in predefined time slots by returning seats reserved by Lufthansa. This flexible blocked space agreement, which is completely new in the AiRail market, gives Deutsche Bahn the opportunity to resell the non-required seats. As a result, the manual process is history, the monetary risks are reduced and it’s easier to launch new Lufthansa Express Rail destinations.

Besides the capacity management, the interface synchronizes the schedule of Lufthansa Express Rail. Both interface modules (capacity management and schedule changes) substantially reduced the manual workload.

MTR Corporation and Hong Kong International Airport

Partnership MTR AA

The common vision to deliver seamless passenger experience urges the Hong Kong International and MTR to forge partnership in every way possible, including information exchange, joint problem-solving and collaborative service planning, delivering a hassle-free passenger journey to/ from the airport via the provision of Airport Express Line (AEL) service.

With the shared value of continuous improvements, the partners are working on launching the landside collaborative decision-making system, a real-time information sharing platform, to further enhance existing decision-making process via timely transmission of data. To cope with future three-runway system development, the airport and the rail operator are actively engaging in discussions on the new AEL platform and passenger flow arrangement for the reconfigured Terminal 2.

Gatwick Airport Ltd and Govia Thameslink Railway

Partnership Gatwick GTR

The strategic partnership between Gatwick Airport and Govia Thameslink Railway (GTRT) brings together teams from both organisations to drive joint initiatives with a key focus on operations, customer experience, marketing and retail opportunities. The partnership has supported efforts to ease passenger flows through the station, with improved wayfinding and new ticketing opportunities. Oyster and Contactless payments now account for more than 30% of ticket sales, with a further 20% via other smartcard and online sales, providing a much smoother ticket purchase experience.

Efforts in 2018 have focused on preparing for the airport’s busy summer peak, ensuring that rail services can support stable operations and increased mode share. GTR have supported Gatwick’s hidden disability lanyard, training their on-board staff to recognise and support passengers in need. Accessibility has become a critical element of the partnership’s effort to drive for excellence in customer experience with two successful “try a train” events held this year.