Project of the Year 2018

Express Rail Link’s New Trains: Operational Excellence Through Continuous Improvements

Project ERL

Express Rail Link Sdn Bhd (ERL) bought six new trains to cater to the expected traffic growth from low-cost carrier terminal KLIA2, as well as key townships along the rail corridor. The 50% increase in capacity means better reliability, more comfort onboard and less scheduled downtime for maintenance.

KLIA Transit departures have increased in March 2018 to every 15 minutes during morning and evening peak hours on weekdays from the previous 20-minute intervals, putting it on par with the KLIA Ekspres service. The average daily ridership for KLIA Transit grew by 5% since then, vs the previous 12 months.

ERL has carried 94 million passengers to date. Two thirds are repeat customers and 91% consistently rated its services as Excellent and Good. The new trains further solidify ERL’s strong reputation in safety and reliability, and its commitment to continuous improvement.

Heathrow Rail - Tunnel Control System Upgrade

Project Firstco

Firstco were contracted by Heathrow Airport to upgrade the station systems that are used to operate the Heathrow Rail Service. The most important element of the project was the development of the new Tunnel Control System (TCS). The TCS is a central command and control application that controls and monitors systems and assets across Heathrow Rail’s three stations and running tunnels.

Systems that are integrated into the TCS include security, customer information, PA/VA, radio, telephony, data networks, lifts, escalators, tunnel ventilation, fire panels, fire main valves, power and tunnel lighting. Over 7000 assets are integrated into the TCS, providing users with real time information on the health and status of the entire rail infrastructure.

The first phase of the new TCS is now in operational use, as are the PA/VA and customer information systems. The remainder will be migrated in the new year. The systems have all been brought into operational use without affecting the passenger experience or impacting on the operational service. This new suite of systems will ensure Heathrow can continue to provide a highly reliable, first class air-rail service, while also being fit for the future growth and developments yet to come.

Refurbishment of the CAT terminal at Vienna city centre – bringing JOY and CHILL to CAT customers

Project CAT

6 years after the initial reopening, it was time for an extensive refurbishment of the CAT terminal at Vienna city centre. Following the advice of an expert in marketing and shop architecture, the plan was to bring the exaltations of JOY and CHILL to the passengers. It was decided to use natural materials, vibrant colours and to provide ample seating and storage opportunities as well as any amenities that passengers might desire at this stage of their journey.

The refurbishment offered a chance to use sustainable materials and overhaul the waste separation as well as use new technologies for the passenger information system. A countdown to the train’s departure was implemented in order to keep the passengers in the terminal for longer. Another important aspect was to welcome arriving passengers to Vienna and offer them information about the city. The construction work was completed within 6 months.

Becoming the UK's Most Accessible Airport

Project Gatwick

Gatwick’s aim to become the UK’s most accessible airport includes a range of initiatives and projects providing enhanced facilities for passengers with disabilities. Around 7% of the UK population is thought to avoid air travel due to disability.

In 2017/18 Gatwick Airport has successfully promoted the Hidden Disability Lanyard across the UK aviation industry and to a broader spectrum of businesses. Dementia Friends training has been delivered to almost 2,000 airport staff members and continues to be rolled out across the Gatwick Family. Airport’s facilities have been enhanced through the delivery of a new premium lounge-style reception centre for passengers with reduced mobility and the UK’s first airport sensory room was opened. Gatwick works closely with a range of community groups and charities to better understand how people with disabilities experience the airport journey and uses their feedback to inform their initiatives. The airport also works closely with their partners, including rail providers, to deliver accessibility days which help disabled people to experience the airport environment before they fly.