Winners of the Global AirRail Awards 2017

Posted on in Events News

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The Global AirRail Awards 2017 ceremony took place in Brussels on Tuesday 14th of November, during the annual Global AirRail Conference organised by the Global AirRail Alliance and co-hosted by the Airport Regions Conference and Brussels Airport Company. 

The GARA awards seek to raise awareness of partnerships between airports, airlines, railways and other ground transport operators to improve experience of people travelling to and from airports.

"New mobility technologies are emerging fast and changing the entire culture of travel. For public transport to stay competitive in this fast pace world, all the operators, whether in air or on the ground, need to come together and find the best way to join up their services to customers. Through the Global AirRail Awards we want to recognise innovative thinking and partnerships that contribute to the future mobility," Director of the Global AirRail Alliance Milda Manomaityte said.

Winners were announced in seven categories.

AirRail Technology

This award is designed to recognise the best technology solution that has the greatest impact to business, improving services on air-rail journeys.

WINNER
Ethos Farm & Greater Anglia - Train BrApp for Stansted Express
A new colleague specific application that provides daily briefing and communication platform to employees as well as live daily operational updates and during times of disruption.

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From left: Léa Bodossian, Secretary General of Airport Regions Conference; Andrew Camp, Commercial Director of Greater Anglia; Sally Alington and Mat Garner, Founders of Ethos Farm; Milda Manomaityte, Director of the Global AirRail Alliance

Marketing Campaign on the Year,

This award is dedicated to recognising the most creative and successful marketing campaigns in the air-rail sector.

WINNER
Flytoget - Travel Guarantee
Due to Flytoget's consistent punctuality, the travel guarantee is an important but very little known feature. The marketing campaign illustrated the exceptional train service punctuality and the value of travel guarantee when unforeseen events do happen.

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From left: Milda Manomaityte, Director of the Global AirRail Alliance; Alain Vandenplas, Mobility and Intermodality Manager, Brussels Airport Company; Philipp Engedal, CEO of Flytoget.

Customer Service Excellence

The Customer Service Excellence award looks for the best examples of delivering an enjoyable and stress free journey from air to rail.

WINNER
MTR Corporation Limited
To increase customer satisfaction MTR's Airport Express Line has conducted a Journey Mapping exercise, identifying key areas for improvement. This resulted in a sharp increase on both service quality and passenger satisfaction ratings.

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From left: Liam Henderson, Founder of Transporting Cities, Karen Chan, Manager Sales & Airport Express Marketing and David Chan, Operations Manager Airport Express Line at MTR Corporation Limited; Milda Manomaityte, Director of the Global AirRail Alliance

Travelport Project of the Year

This award is given to a project or an initiative that is contributing greatly to future air-rail services, improving customer experience or engaging with local communities.

WINNER
FERROVIENORD and SEA Milano - MXPT2 Link Up
A railway extension connecting Malpensa Airport Terminal 1 to Terminal 2 opened in December 2016 and in the first six months nearly one and a half million passengers have used the service. The link up represents the first phase of the Malpensa North Rail Access Project.

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From Left: Christoph Klenner, Secretary General of the European Technology and Travel Services Association; Paolo Mantegazza, Head of Asset Management, FERROVIENORD; Massimo Corradi, Real Estate and Funding Programmes Manager at SEA Milano. 

AccesRail Integrated AirRail Partnership of the Year

This award celebrates successful partnerships between operators, suppliers and organisations, who work together to create seamless air-rail journeys.

WINNER
Austrian Airlines, ÖBB and AccesRail
The partnership was established to implement the intermodal travel in the Austrian market, enabling to book train and flight segments via airline distribution channels.

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From left: Oddbjorn Taraldsvik, Director Business Development at AccesRail/ACP Marketing; Milda Manomaityte, Director of the Global AirRail Alliance; Oliver Kuselbauer, Partner Manager at Austrian Airlines; Michael Forstner, CEO at City Air Terminal Betriebsgesellschaf; Julianna Moats, Principal Systems Engineer at WSP.

North Star AirRail Link of the Year

The North Star Air Rail Link of the Year award recognises the service with best performance results and highest overall impact to the air-rail market over the past year.

WINNER
Heathrow Express
Effective communication with customers during disruption time, new off-peak pricing strategy and partnerships with travel management companies helped Heathrow Express to achieve 9% ridership increase, 14% online sales growth and 97% overall customer satisfaction rate.

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From left: Milda Manomaityte, Director of the Global AirRail Alliance; Karan Suri, Pricing Manager and Fraser Brown, Business Lead at Heathroew Express; Richard Brown, Managing Director of North Star Consultancy. 

AirRail Personality of the Year

Personality of the Year award recognises the achievements of an individual who has delivered a great positive impact to improving and promoting air-rail journeys.

WINNER
Per Thorstenson, CEO, Arlanda Express
Per is an inspirational leader for Arlanda Express and has created a strong culture of collaboration for his staff. Under Per's leadership Arlanda Express dares to be a little different and stand out while providing an exciting experience for millions of passengers.

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From left: Milda Manomaityte, Director of the Global AirRail Alliance; Per Thorstenson, CEO of Arlanda Express.