Discount Car and Truck Rentals and VIA Rail partnership to expand seamless customer travel experiences with industry leading technology

Posted on in Members' News

CANADA: Discount Car and Truck Rentals, an official rental car partner of VIA Rail Canada (VIA Rail), will soon be providing even more of VIA Rail's customers with a seamless travel connection option when they arrive at the train station.

Discount Car and Truck Rentals was selected by VIA Rail based on the company's industry-leading technology that will provide the "last-mile" mobility solution to VIA Rail's customers.

QuickCar™ white-blue-and-green branded rental kiosks will be installed at high-traffic VIA Rail stations across the country. Six new locations are being added to those already in operation in Ottawa, Fallowfield, Kingston and London, bringing the total to ten.

"VIA Rail is a well-established Canadian brand that is leading the way in how it thinks about its customers. We are extremely proud to expand our partnership with them and contribute to their vision of exceptional customer experiences," said Jay Singer, President and CEO, Discount Car and Truck Rentals.

"It is through partnership and innovation that VIA Rail intends to significantly enhance the travel experience of Canadians. Today's announcement with Discount Car and Truck Rentals demonstrates our shared commitment to providing seamless and simple integration of all modes of transportation and thus, to enrich the overall travel experience," added Yves Desjardins-Siciliano, President and CEO of VIA Rail.

"This partnership brings together two great Canadian brands that are focused on innovating travel experiences. Our industry-leading 24-hour QuickCarTM car rental service kiosks offer VIA Rail passengers a convenient solution to get them to their final destination no matter what the circumstance or time of day," adds Al Nanji, Senior Vice President, Operations, Discount Car and Truck Rentals.

Each kiosk is equipped with a credit card reader and driver's license scanner. Once customers initiate the vehicle rental process, they are quickly connected to a live Discount agent who is trained to guide them through a fast and easy rental process. The live interactive video link lets the customer and agent confirm the rental agreement details, mobilizes the car using a smartphone and gets the customer on the road without delay. Once the rental is processed, customers quickly receive an email with instructions on how to access the rental vehicle from VIA Rail's parking lot.

Discount's new system also allows customers to return the rental vehicle using their smartphone or at the kiosk any time they choose - 24 hours a day, seven days a week.