Global AirRail Awards 2018 Winners

Posted on in Events News

The Global AirRail Awards 2018 ceremony took place in London on 29 November, celebrating 10th anniversary of the Global AirRail Alliance, an international community of airports, rail operators, planners and suppliers, working together to improve access to airports for passengers and staff.

“Each year the air-rail community gathers from around the world to share their challenges and achievements in improving passenger experience. Even though operators from different countries, regions and cities face their own unique challenges, by sharing them with their counterparts from around the world, operators can take a step back and better understand how lesson learned can be applied to their own service,” Milda Manomaityte, Director of the Global AirRail Alliance said.

The Global AirRail Awards recognise excellence in improving rail access to and from airports from around the world in different categories. Each category is judged by a selection of transport professionals from around the world. The nominees are then shortlisted to top three entries and the winners is announced during the Global AirRail Awards dinner, taking place at the end of the annual Global AirRail Conference.

“The judges were very impressed by the quality of entries and overwhelmingly suggested we introduce a Highly Commended certificate to recognise the runners up of the Global AirRail Awards,” Milda added.

Winners and Highly Commended entries were announced in seven categories.

North Star Operator of the Year

This award recognises the service with best performance results and highest overall impact to the air-rail market over the past year.

Winner - Flytoget

A7202453 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Philipp Engedal, CEO of Flytoget, NicolaiBryde, Commercial Director and Lotte Queru, Head of Marketing at Flytoget, Richard Brown, Managing Director of Nothr Star Consultancy.

Faced with increased competition and decreasing passenger numbers, Flytoget dared to continue being different, even if all the signs suggested they ought to conform. The operator has turned things around with forecasts predicting this year to have an all-time passenger record.

What Judges say: “A great effort to regain market share amidst strong competition. This is possible.”

Highly Commended - Stansted Express

A7202454 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, David Metherell, Head of Commercial Development and Chris Ford, Digital and Marketing Manager at Stansted Express, Richard Brown, Managing Director of North Star Consultancy

Stansted Express has achieved its highest market share despite increased competition and numerous operational challenges, with over 30 per cent of airport passengers choosing rail transport in the past 12 months.

What Judges say: “I was impressed by Stansted Express's acknowledge of changing expectations amongst (younger) travellers and the increasing development of low cost bus options.”

AccesRail Partnership of the Year 2018

This award celebrates successful partnerships between operators, suppliers and organisations, who work together to create seamless air-rail journeys.

Winner - Lufthansa and Deutsche Bahn

A7202438 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Carmen Röschner, Infrastructure Innovations & Joint Venture, Deutsche Lufthansa, Oddbjorn Taraldsvik, Director Business Development at AccesRail, and Daniel Scheider, Senior Product Manager, Deutsche Bahn

With the launch of the intermodal interface, the partnership of Lufthansa and Deutsche Bahn has been lifted to a higher cooperation level. As a result, the manual process is history, the monetary risks are reduced and it’s easier to launch new Lufthansa Express Rail destinations.

What Judges say: “A complete intermodal project showing that when working together (rail/air/airport/local government) the benefit of intermodality can be a success.”

Highly Commended - Gatwick Airport and Govia Thameslink Railway

A7202441 web

Picture: (from left) Oddbjorn Taraldsvik, Director Business Development at AccesRail, Stephen Maccallaugh, Head of Gatwick Express, Hannah Godfrey, Surface Access Planning Manager at Gatwick Airport, David Stronell, Area Station Manager Gatwick Express, Stephen Darbyshire, Gatwick Express Operations Manager, and Milda Manomaityte, Director of the Global AirRail Alliance

The strategic partnership brings together teams from both organisations and has supported efforts to ease passenger flows through the station, with improved wayfinding and new ticketing opportunities.

What Judges say: “I was very impressed with the collaboration between train, airport, retailers and airlines in improving the journey from plane to train, especially the effort to get disruption information to passengers before they reach the airport and making the ticket purchase easier.”

Project of the Year 2018

This award is given to a project or an initiative that is contributing greatly to future air-rail services, improving customer experience or engaging with local communities.

Winner - Express Rail Link “New Trains”

A7202442 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Darren Santa Maria, Railway Operations and Systems Maintenance at ERL Maintenance, Sheila Shamsudin, Deputy VP Marketing and Sales, Express Rail Link, and Johannah Randall, Head of Station Operations at HS2 Ltd

Express Rail Link bought six new trains to cater to the expected traffic growth from low-cost carrier terminal KLIA2, as well as key townships along the rail corridor. The 50% increase in capacity means better reliability, more comfort onboard and less scheduled downtime for maintenance.

What Judges say: “This project demonstrates good contract management and a culture of engaging with suppliers to resolve issues whilst enforcing contractual obligations.”

Highly Commended - Gatwick Airport - Becoming the UK's Most Accessible Airport

A7202443 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Stephen Darbyshire, Gatwick Express Operations Manager, Hannah Godfrey, Surface Access Planning Manager at Gatwick Airport, and Johannah Randall, Head of Station Operations at HS2 Ltd

Gatwick’s aim to become the UK’s most accessible airport includes a range of initiatives and projects providing enhanced facilities for passengers with disabilities, including the Hidden Disability Lanyard, Dementia Friends training and enhanced airport facilities.

What Judges say: “The ambition to be UK's most accessible airport is a very worthwhile objective is the range of initiatives presented show the effort to achieve this goal. I expect this will be a template for other airports over time.”

Marketing Campaign of the Year 2018

This award is dedicated to recognising the most creative and successful marketing campaigns in the air-rail sector.

Winner - Brisbane’s Airtrain – Airtrain and Tram

A7202447 web

Picture: (from left) Diane Burke, Business Consultant at Glassford Consulting, Chris Basche, CEO of Brisbane Airtrain, and Milda Manomaityte, Director of the Global AirRail Alliance

The “Airtrain and Tram” campaign promoting Surfers Paradise has positioned Airtrain as the preferred transport option between Brisbane Airport and the Gold Coast.

What Judges say: “In a very challenging marketplace this campaign offers an eye catching, simple and effective message. I particularly liked the extension of the campaign to Gold Coast - shows diverse thinking.”

Highly Commended - Stansted Express - Fast Forward Your Escape

A7202448 web

Picture: (from left) Diane Burke, Business Consultant at Glassford Consulting, David Metherell, Head of Commercial Development and Chris Ford, Digital and Marketing Manager at Stansted Express, and Milda Manomaityte, Director of the Global AirRail Alliance

The campaign leveraged some of the unique advantages that train travel offers to help Stansted Express distinguish itself from the competition demonstrating value for money, and quick and seamless customer experience.

What Judges say: “Excellent campaign with excellent results. The service continually reinvents itself with positive outcomes and the bold investment paid off.”

Innovation of the Year 2018

This award is designed to recognise technological and operational innovations that have the greatest impact to business and improving services on air-rail journeys.

Winner - Heathrow Express – Blue Lights

A7202445 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Sophie Chapman Head Of Operations at Heathrow Express, and Ruth Purim, CEO and Founder of Activas Group

Blue hazard lights which flash when the train doors of Heathrow Express open on Platform 6 at London Paddington were switched on in December 2017, as part of a new measure to warn passengers to mind the gap and improve train and platform safety.

What Judges say: “Very important and innovative project - impressive statistics to have achieved a 95% decrease in step board accidents.”

Highly Commended - Journey PAL - The Rating Product for Accessible Travel

A7202446 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Mat Garner, Co-Founder of Ethos Farm, Liam Henderson, Founder of Transporting Cities, Sally Alington, Founder and CEO of Ethos Farm, and Ruth Purim, CEO and Founder of Activas Group

Journey PAL is a web-based product that lets passengers with restricted mobility view and rate their rail journey, specific to their personal needs, whilst allowing them to contribute to a crowd-sourced database of accessibility information.

What Judges say: “This is such a positive initiative with great social benefits to make rail accessible for all whilst improving the journey.”

Airport of the Year

This award recognises airport’s achievements in improving passenger ground transport choices by working together with different stakeholders to create a truly multimodal hub.

Winner – Gatwick Airport

A7202450 web

Picture: (from left) Milda Manomaityte, Director of the Global AirRail Alliance, Stephen Darbyshire, Gatwick Express Operations Manager, David Stronell, Area Station Manager Gatwick Express, Hannah Godfrey, Surface Access Planning Manager at Gatwick Airport, and Stephen Maccallaugh, Head of Gatwick Express,

Gatwick operates the world’s most efficient single runway airport and UK’s busiest airport rail station serving over 120 destinations directly and more than 700 within just one change. Gatwick has a proud rail history as the world’s first fully integrated air-rail interchange, with a strong emphasis on providing a seamless passenger journey from train to plane since 1958.

What Judges say: “Gatwick airport leads the way of forward thinking on how to ensure each of their users have a number of access choices depending on their different circumstances.”

Personality of the Year

Personality of the Year award recognises the achievements of an individual who has delivered a great positive impact to improving and promoting air-rail journeys and who’s work continues to inspire us all.

Winner – Fraser Brown

A7202458 web

Picture: Heathrow Express team accepting the award on behalf of Fraser 

In the past year Fraser Brown has successfully secured the foreseeable future of Heathrow Express with a new agreement between Heathrow Airport, Heathrow Express, the Department for Transport and Great Western Railway which sees the service extended until at least 2028. The innovative new business model will also see a new fleet of specially converted trains come into operation by December 2019.

At the same time, Fraser has overseen the successful introduction of ticket barriers and an upgraded ticketing system at Heathrow which represents the biggest change to station operations in 20 years of Heathrow Express.