New partnerships and initiatives with Express Rail Link

Posted on in Members' News

Discover KL 1

MALAYSIA: The operator of KLIA Ekspres and KLIA Transit airport rail link services in Kuala Lumpur Express Rail Links Sdn Bhd (ERL) had a busy week with three new partnerships announced.

Discover Kuala Lumpur package is a collaboration between ERL and KL Hop-On Hop-Off. The partnership allows passengers with at least eight hours of waiting time at Kuala Lumpur International Airport (KLIA & KLIA2) to make a quick visit to the city. The package includes a KLIA Ekspres Return Ticket and a round trip on the KL Hop-On Hop-Off bus. There are two routes available - the Garden Route and the City Route which will take about two hours each depending on the traffic conditions. It operates on the "hop on, hop off" approach allowing participants of the tour to get off and on the bus at any
stop they choose within 24 hours of their voucher redemption. Discover Kuala Lumpur packages can be purchased online via the KLIA Ekspres website and app, as well as the self-service kiosks at KLIA, KLIA2 and KL Sentral.

Another initiative launched this week was “Go Cashless on Public Transport” Campaign which was organised by ERL at KL Sentral. The launch event saw the participation of ERL’s strategic partners, namely, Boost e-wallet, GrabPay, Mastercard, Maybank, Touch ‘n Go, UnionPay and Visa. In support of the national agenda, to promote awareness and usage of contactless cards and digital/mobile wallets by the travelling public on train services and at stations. The usage of cashless transactions on all ERL services is 47%, an increase of 5% compared to 2018.

And finally, in a bid to extend its rail expertise globally, ERL will continue supporting the Al Mashaaer Al Muqadassah Metro – or Makkah Metro – during the Hajj season. This time around, 28 staff from ERL as well as staff from ERL Maintenance Support Sdn Bhd (E-MAS) will hold numerous positions for about two months starting June to support the operations. Among the roles are Deputy Station Manager, Station Master, Assistant Station Master and Station Control Room Agent. This year's secondment marks the eighth year that ERL has been seconding staff for the rail system that runs only seven days every year.

"Including this year's secondment, we can say around 80 ERL and E-MAS staff have contributed to the smooth running of the Makkah Metro from 2012," said ERL Chief Executive Officer, Noormah Mohd Noor. "This gives our staff the opportunity to gain new and unique experiences, especially in a situation that has a strong call for mass transportation. In the operations, each pilgrim must be transported into and out of Arafat within six to eight hours. This exposure to crowd control, station management and train operations on a massive scale will not only help them to develop their interpersonal skills, but hone and develop new management skills as their job requires them to coordinate and communicate with all levels of operation staff from various nationalities."