Members' News

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Airtrain NewTrains web

AUSTRALIA: New Generation Rollingstock (NGR) trains have commenced passenger service on Monday 11 December on the Gold Coast Line. 

“The NGR trains are essential to meeting demand during the Gold Coast 2018 Commonwealth Games and our team has worked around the clock to ensure they were ready this year. More trains will be rolled out on the Gold Coast to Airport line over the coming months, including some services to Doomben and Northgate, and will eventually operate across the entire South East Queensland passenger rail network," Queensland Rail CEO Nick Easy said.

The new trains will operate between Brisbane's Domestic and International airport stations and the Gold Coast, allowing travellers to have a more comfortable and better-informed journey.

Brisbane's Airtrain CEO, Chris Basche, said to have NGR trains servicing the network was good news for Airtrain passengers, especially leading up to the Commonwealth Games.

“We strive to ensure all of our passengers experience a positive journey when travelling to or from Brisbane Airports and the NGR trains will only enhance their experience,” said Mr Basche.

“To have the first of these new trains up and running on our network and servicing the Gold Coast in time for the Commonwealth Games is fantastic both for Airtrain and for our passengers, existing and future.”

All NGR trains will be Wi-Fi enabled and will feature LCD display screens in each carriage to provide more up to date route and next station information.

They will also have more legroom and larger windows as well as 12 spaces dedicated for those who require mobility aids in the middle two cars that will align with assisted boarding points at the majority of stations on the network.

Airtrain is the fastest, easiest and most cost-effective way to reach Brisbane and the Gold Coast from Brisbane Airport. It is the sole rail service connecting Brisbane Airport to Brisbane CBD with more than 21 million passenger trips taken in the company’s 16 years of operation.

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Gatwick Airport App2

UK: London Gatwick Airport has launched a passenger app providing flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers. 

Gatwick’s new app is part of several passenger-facing digital innovations coming on stream soon including advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.

The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including:

  • Personalised flight information – real-time updates onflight status and gate information straight to your mobile
  • Real-time queue updates – for check-in and security to plan your time at the airport
  • Intuitive maps - guiding passengers through the airport using 2,000 navigation beacons located throughout terminal buildings
  • Shopping and eating offers – specific to your terminal and instantly redeemable from your phone

Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens. 

The free app is a one-stop shop for all things Gatwick with benefits extending beyond use in the terminal buildings, including:

  • Real-time road and rail travel information
  • Ability to book Official Gatwick Parking, Premium Security or Premium Passport Control 
  • A handy ‘Where’s my car?’ feature so those using Gatwick’s on-site car parks can easily store their parking location for a hassle-free return journey
  • ‘Which Terminal’ to get you to the right location for your flight
  • Passenger pick-up and drop-off information, ideal for those meeting friends and family on an inbound flight
  • Information on services across the airport including baby changing, charging points, hotels and lounges
  • Easy access to information for passengers requiring special assistance services or those with hidden disabilities
     
    Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps. The airport’s 2000 wayfinding beacons are also a world first and have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.”  

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SWEDEN: The express train between Stockholm city centre and Arlanda Airport, Arlanda Express is celebrating its 18th birthday today and invites everyone sharing the same birthday to travel on the service for free. 

Arlanda Express Birthday

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RUSSIA: Aeroexpress has placed into operations the first of the new Stadler built double-deckers trains on the Vnukovo airport route. From next month the new double-decker trains will also run on the Domodedovo Airport line, the company has announced.

Stadler has specifically designed the double decker trains for Aeroexpress as part of their rolling stock renewal programme in preparations for the 2018 World Cup. Aeroexpress has already completed the construction of a new platform for Domodedovo airport and is currently building a second one, as well as executing reconstruction works on the platform in Paveletsky railway station. As part of the preparations for the major sporting event next year, Aeroexpress has modernised the wifi network.

“This is one of the most important events for the company in recent years,” Aeroexpress CEO Alexei Krivoruchko said. “We are confident that our passengers will appreciate all the technological innovations implemented in the new double-decker trains.”

“Vnukovo Airport serves more than 60 thousand passengers daily and for we strive to create the best customer experience for each one of them. The launch of the new double-decker trains to our airport is a very important step towards the improvement of airport access infrastructure,” Vnukovo International Airport General Manger Vasily Alexandrov said.

In total four double-decker trains are planned to be put in operation by the end of November on the Vnukovo Airport line and seven trains will run to Domodedovo airport before the end of the year.

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Management and staff with Exec Chairman with the award at the SPADs LPT Gala Dinner web

MALAYSIA: Express Rail Link Sdn Bhd (ERL) was named the Best Operator (Railway) at the recent Land Public Transport (LPT) Gala Dinner & Industry Award 2017 organised by Suruhanjaya Pengangkutan Awam Darat (SPAD) in conjunction with its annual LPT Symposium themed Reimagining Transportation: Sustainable Mobility. ERL received the awards for Best Customer Service and Best Safety Practices at the awards ceremony last year.

“We are truly honoured to receive this award and we would like to thank SPAD for this recognition. It will certainly inspire us to work even harder and to continue our commitment to provide the highest level of service to our passengers. They can look forward to improved services, better travel experience and more value-for-money deals in the near future,” Executive Chairman of ERL, YBhg Tan Sri Mohd Nadzmi Mohd Salleh.

ERL purchased six new trains manufactured by CRRC Changchun Railway Vehicles Company Limited; two for KLIA Ekspres and four for KLIA Transit. The new trains are currently undergoing intensive testing and commissioning.

ERL also received the Outstanding Green Air-Rail Transport Award at the Malaysia Canada Business Council 25th Anniversary Business Excellence Awards Gala Dinner in May this year.