Members' News

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Flytoget

NORWAY: Monday 8 October 2018 marks the 20th anniversary for both Oslo Airport Gardermoen and Flytoget Oslo Airport Express. CEO Philipp Engedal is optimistic about the company’s future and looks forward to celebrating the anniversary with both customers and employees.

“We are celebrating 20 years of proud history and great results and it is very rewarding to conclude that we are stronger than ever. In 2018 Flytoget will see an all-time high in terms of both passengers and turnover we have a stable customer satisfaction of 97%. We have 312 wonderful employees and over 100 million travelers to thank for these results”, says Engedal.

Since the beginning Flytoget has generated more than 1,5 billion NOK in dividends to the state of Norway, contributed to the fact that over 70% uses public transport to and from Oslo Airport, and has won numerous awards for their outstanding level of service mindedness.

“In 2019 we get our brand-new Airport Express Trains, and I must say I look forward to the next 20 years with my dedicated and enthusiastic group of employees,” concludes Engedal.

To mark the occasion Flytoget will serve coffee, breakfast and cupcakes to their passengers travelling on Monday.

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SOUTH AFRICA: This month Gautrain celebrates 100 months of operation, having transported in excess of 86 million train passengers, as well as 25 million bus passengers to date.

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NS Market Share 2018

Leading passenger transport and operations consultancy North Star, has released its sixth annual Global Air-Rail Market Share Report. The report evaluates a sample of worldwide Market Share trends of rail connections to airports.

North Star assessed a combined 50 million air-rail passenger journeys, which occurred during 2017, from a sample of air-rail operators in Australia, South Africa, Malaysia, China, the United Kingdom, France, Austria, Russia and other locations.

Market share is calculated as the percentage of airport passengers that use each rail service to travel to and/or from the airport and the city centre. Passenger numbers used, exclude airport transit passengers and staff. The market share index sums the collective change in market share on the year-by-year basis, adding it to a baseline figure of 100.

Whilst acknowledging the vast worldwide patronage that continues to use air-rail connections, North Star’s Managing Director Richard Brown recognised the ongoing headwinds facing the industry. Mr Brown reported that for the second consecutive year, North Star’s analysed Market Share index reduced.

“The industry continues to experience increased competition from ride share and car-hailing competitors”, reported Mr Brown. “Like many established industries, Air-Rail has been confronted with disruption. On the other hand, our sample operators reported that ongoing road congestion to and from airports remains a compelling reason why passengers choose rail as their preferred transport mode.”

Reflecting on North Star’s sixth report, Mr Brown observed the findings on marketing and fare promotions.

“The long-term data indicates the persuasive evidence that investment in marketing supports Market Share growth”, he said. “And interestingly, a number of our operators have been successful in moving the Market Share dial via fare discounts and promotions. We are seeing a range of exciting approaches to marketing and fare pricing from many of our sample operators”.

Sydney Airport Link’s Chief Executive Tim Anderson, who oversees 9 million annual air-rail passenger journeys to Australia’s gateway airport commended on North Star’s report. “It’s very enlightening to read the study and understand what is occurring around the globe. Geographically we are very diverse, but there are many similar challenges and opportunities that we all confront. This report gives us a common bond and communication avenue to expand our businesses.”

From South Africa, Gautrain’s Senior Executive Manager of Communications and Marketing Dr Barbara Jensen echoed a similar response: “It is not only valuable to have an insight into global trends, but it is also valuable to see how Gautrain rates amongst other air rail providers. In addition, the report provides a scientifically sound yet practical review on air rail market share. Definitely a valuable initiative to partner with.”

KLIA Ekspres’ Chief Executive Noormah Mohd Noor added, “The challenges facing us in Kuala Lumpur are similar to those faced by air-rail operators worldwide. However, the initiatives and creative solutions by each operator is different. We strongly believe that we can help one another. The Market Intelligence Report allows this sharing of knowledge, which is what we like and see as the biggest benefit of participating in this report”.

The participants will discuss the report in more detail in London at the Global AirRail London Conference taking place on 27-29 November 2018.

GARA2018 Artwork Sponsors

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ERL x BusOnlineTicket Banner without Price 002

MALAYSIA – Express Rail Link Sdn Bhd (ERL) has partnered with BusOnlineTicket.com (BOT), an online booking portal for bus tickets and other services such as bus and hotel packages, train tickets, ferry tickets, tour packages, airport transfers and hotel promotions. This partnership is aligned with ERL’s mission to provide a seamless service experience that is fast, reliable, comfortable and convenient for travellers. For a limited time only, BOT customers can enjoy a special launch offer.

Speaking on the partnership, Noormah Mohd Noor, Chief Executive Officer of ERL said, “We are proud and excited to be partnering with BOT. This partnership will expand our customer base and reach out to BOT’s customers. Travellers will be able to plan their journey easily and purchase KLIA Ekspres tickets through BOT’s sales channel.”

Sales Director of BOT, Mr. Chong Kok Chuin also added, “This partnership will surely increase the convenience for travellers, especially tourists visiting the country. We can help ERL reach out to key markets outside Malaysia, such as China and Singapore, while offering our customers a quality airport transfer product. Our booking system is very user-friendly and informative. We are delighted to be partnering with ERL and offer the ease of a one-stop online booking portal service to our mutual customers.”

Starting from 19th September 2018 to 31st October 2018, customers will be able to purchase KLIA Ekspres tickets on www.busonlineticket.com and enjoy a special fare of RM48 for a Single Adult Ticket (normal fare RM55).

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AirRailMelbourne CustomerJourney

AUSTRALIA: An Australian pension fund consortium has announced a detailed plan for Melbourne’s long-awaited airport rail link, promising the fastest travel times, a premium around-the-clock service and enhanced access for regional Victorians.

AirRail Melbourne, comprising IFM Investors, Melbourne Airport, Metro Trains Australia and Southern Cross Station, have unveiled its blueprint for the development of the rail link with the Victorian and Australian Governments.
Under the $15 billion plan, AirRail Melbourne is proposing to match the $5 billion funding announced by both the Victorian and Commonwealth Governments to build a world-class link that unlocks additional rail capacity and creates thousands of new jobs.
 
"As Melbourne marches toward becoming Australia’s largest city our infrastructure needs to keep pace. Key to this is the development of the airport and all its elements to cope with a near doubling of passengers over the next 20 years. As we expand our runways and terminal facilities we also need world-class linkages between the airport and the city. Our vision is for a seamless passenger experience at the airport, properly integrated between the train carriage and the terminal, Melbourne Airport chief executive officer Lyell Strambi said.”

The airport rail link would offer 20 minute travel time to the city, with trains running 24/7 with 10 minute intervals during peak periods. One way ticket is estimated to cost less than $20 in today's prices.

If the plan is approved, the construction could start in late 2020.