Members' News

Posted on in Members' News

MALAYSIA: KLIA Ekspres tickets are now available globally through Express Rail Link Sdn Bhd (ERL)’s partnership with GlobalTix, a Singapore based e-ticketing and Business-to-Business (B2B) marketing platform.

Chief Executive Officer of ERL, Noormah Mohd Noor said, “This is our second partnership with a B2B company in just three months. It is significant for us as KLIA Ekspres tickets are now made available through GlobalTix’s network of over 4,000 partners, travel agents and distributors. This, in turn, will provide more purchase options for travellers planning their Malaysian adventure. We are definitely excited to welcome more travellers onboard the KLIA Ekspres, the fastest train in Southeast Asia.”

Launched in 2013, GlobalTix is a Singapore-based company that is run by passionate team members who believe that travelling should be as easy as possible. It is a B2B platform with a specific focus on digitalising tickets for tourist attractions.

Speaking on behalf of GlobalTix, Vice President of Global Commercial, Chanel Leong said “We are delighted to be working with KLIA Ekspres, one of the most prominent companies in Malaysia, allowing us to touch base with a company that knows and provides the best for its audience. We are excited to see where this venture will go to and we are confident this will allow both our companies to grow even further.”

Posted on in Members' News

Dooh STEX web

UK: A digital Out of Home ads at London Stansted Airport are enabling commuters to make quick-fire judgements on the quickest route into Central London.

Digital Out of Home production agency DOOH.com in partnership with LIDA, who are part of the M&C Saatchi Group, have designed the logic behind the system, ensuring travellers are provided with live travel comparison information demonstrating the speed and efficiency of the Stansted Express rail service versus alternative routes in and out of London.

Neil McKenney, Managing Partner, DOOH.com on the campaign, “Applying live data is a fantastic way of turning an otherwise general advert into a functional utility that saves passengers time and effort during what is often a stressful part of their journey. Using our platform, it becomes easy to infuse digital OOH ads with the ability to function in the same way as a web-page. ”

The digital screens are positioned at the baggage reclaim area of Stansted Airport, providing passengers with live journey time comparisons between car, coach and the Stansted Express train service to London Liverpool Street station; all powered by real-time data via multiple API’s.

Stansted Express delivers an average journey time to Liverpool Street of 47 minutes with departures every 15 minutes during the day, and 30 minutes in the early morning and late evening.

Chris Ford, Marketing & Digital Manager at Stansted Express, commented, “We appreciate this part of the journey is a fine balance of excitement and frustration for passengers, particularly as navigating transfer options can be tricky.

“By harnessing different sources of real-time data into one we can provide reliable and digestible information to help customers make informed decisions on how to get to and from central London.”

Victoria Nikishina, client services director at Primesight celebrated the campaign saying “It’s fantastic to see Stansted Express use the full dynamic capabilities of digital out-of-home to enhance their already established long-term holding at London Stansted, reaching 27 million passengers a year.

“Stansted Express’ use of real time traffic data across our digital arrivals gallery and D6 networks enhances the consumer journey and helps the arriving audience make informed choices on the best, most available mode of onward travel.

“This is a best-in-class example of how digital OOH is being used in a data-rich airport environment in real time, to enhance Stansted Express’ significant long-term branding.”

The project was jointly devised and created by Stansted Express, creative agency LIDA and digital production agency DOOH.com, with ads appearing on media owner Primesight’s Digital Arrivals Network and Digital 6-sheets.

Posted on in Members' News

Flytoget new train2 web

NORWAY: Flytoget is set to increase its capacity by 50% and this week the company has showed off its brand-new trains for the very first time. Wider seats, less noise and larger windows will ensure that passengers have an even more comfortable and efficient journey.

In 2015 Flytoget contracted Spanish train producer CAF to deliver eight new trains. The new units will be adding to Flytoget’s existing fleet of sixteen trains – and will therefore be increasing the company’s capacity by 50%. This will enable them to carry even more passengers to and from Oslo Airport.

"Last year Flytoget carried a record number of passengers, close to seven million, so it is essential for us to be bringing in these new units this year. The new trains have been built to the same exacting standards as our existing fleet, but have been fitted with features that we know our passengers have been wanting for a long time; less noise, wider seats, power sockets, USB access and cup holders at every seat, as well as more space for luggage. The trains will also be the first in Norway to display carriage loadings to passengers, so that they can see where there are free seats before boarding," says Philipp Engedal, Flytoget’s CEO.

Flytoget new train web

The new airport express trains have undergone comprehensive testing before arriving in Norway and have spent time in Spain, Germany, Austria and the Czech Republic on the way, to allow for cold chamber tests and other trials. The new trains will be approved for a maximum speed of 245 km/h, but in order to achieve this approval they will be tested at speeds as high as 270 km/h.

"For the time being, we can only run at 210 km/h to and from Oslo Airport, but of course we think it’s cool that the new trains have the capacity to run at such high speeds. Flytoget’s airport express is the fastest train in Norway, and this gives exciting opportunities for the future," says Engedal.

Spanish CAF will also be delivering new trams to Oslo. Félix Fernández, the Project Director, is very happy with the company’s collaboration with Norwegian Flytoget – and not least the outcome of their joint efforts :

"I can honestly say that this is one of the most amazing trains we have ever built. Flytoget’s project team is a group of perfectionists who never rest until the minutest detail is in place. The result is a fantastic train, and I am positive that customers will love it." 

The new train has generally been designed to enable further development of the qualities that are important to Flytoget. Working with in-house staff and prominent designers the manufacturers have produced a train that reflects a modern Norwegian building style and Flytoget’s values. Another important aim has been to ensure that the new trains are as energy efficient as possible, and to incorporate good universal design solutions throughout.

Posted on in Members' News

RUSSIA: Aeroexpress has summarised the results of train services on-time performance on all Aeroexpress routes in 2018 and reported 99.8% schedule compliance.

The total of 72,243 train services was provided by the company last year, and 72,079 of them fully complied with the timetable. Some minor delays occurred due to reasons beyond the company’s control.

“Predictable travel times, along with ensured safety and comfort, are some of the main advantages of travelling by Aeroexpress,” said Alina Bisembaeva, CEO of Aeroexpress. “To achieve high accuracy for train services, our company has been continuously implementing a series of technical and organizational measures, including training our staff, maintaining equipment, updating technical regulations, etc.”

Aeroexpress trains run 200 times a day, transporting passengers between airports of the Moscow Air Cluster and Central Moscow. Travel time for a full run amounts to 35 minutes on Vnukovo and Sheremetyevo routes and 45 minutes on Domodedovo route. The journey time remained the same, even after the interim stops at Okruzhnaya and Verhniye Kotly were introduced along Sheremetyevo and Domodedovo routes in 2018.

Posted on in Members' News

greater anglia new electric train 3

UK: The first of ten new Stansted Express trains has arrived to Norwich from Switzerland on Thursday 28 February, where it will undergo a series of safety and performance tests before it is passed as fit to go into passenger service.

The new Stansted Express electric trains will be longer, with more seats, plug and USB sockets, as well as air conditioning. They will have fast free wifi and improved passenger information screens.

Ian McConnell, Greater Anglia Franchising and Programmes Director, said: “It was an incredible sight to see this long modern-looking train travelling along our line. It’s a glimpse of the near future, when they will be carrying more passengers in comfort and style between Norfolk, Suffolk, Essex and London.”

Testing is due to start on the new Stansted Express train later in March.

Martino Celeghini, Stadler technical project manager, said: “This order was a highly significant one for us, and we are delighted that within three years of contract-signing, trains were arriving on British soil.

“Following the start of testing on the bi-modes at the end of last year, we are pleased to begin working on testing and commissioning these electric trains with our UK partners.”

Greater Anglia is replacing every single existing train with brand new trains, including 58 made by Stadler and 111 made by Bombardier in Derby.

New trains will start to come into service from the middle of this year as part of a two-year roll out.