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MALAYSIA – Express Rail Link Sdn Bhd (ERL), the operator of KLIA Ekspres and KLIA Transit services, unveiled its new KLIA Ekspres train with an exciting new livery based on Songket Malay textile art motifs.

At the same event, Minister of Transport, YB Dato’ Sri Liow Tiong Lai also announced an increase in frequency on KLIA Transit during peak hours, effective from 14th March 2018.

ERL bought six new trains from Changchun Railway Vehicles Co. Ltd (CRRC Changchun) of China back in 2014 to accommodate the strong demand and improve passenger comfort. All six trains have now been delivered to ERL. The commissioning and testing process has been completed for one KLIA Ekspres train and two KLIA Transit trains. The latest train livery blends traditional motifs with a vibrant colour splash, producing a unique contemporary design that represents the innovative spirit of the company.

“The additional new trains bought by ERL offers a better value proposition which is important to attract more people to use public transportation. It also complements the Government’s commitment to improving land public transport infrastructure, quality of service, and first-and-last mile connectivity,” Dato’ Sri Liow said.

Executive Chairman of ERL, Tan Sri Mohd Nadzmi Mohd Salleh said, “The six new trains will increase ERL’s total capacity by 50% and allow ERL to offer a more efficient service to cater to our growing ridership, which has increased notably since the opening of KLIA2 in 2014. The additional new trains also mean less scheduled downtime for maintenance which translates to less interference in daily schedules and routines and provides more comfort and reliability.”

The additional services on KLIA Transit during peak hours will significantly benefit commuters and air travellers alike. Train departures will be improved to every 15 minutes during morning and evening peak hours on weekdays (from 6am to 9am, and from 4pm to 7pm) from the current 20-minute intervals, putting it on par with the KLIA Ekspres service.

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SWEDEN: After 15 years as CEO of A-Train, the company who operates Arlanda Express, Per Thorstenson is retiring towards the end of the year. Under his leadership, Arlanda Express has become established as one of the world's most successful, award-winning, airport train companies. The recruitment process to find a new CEO is underway.

Arlanda Express is a major feature for visitors to Stockholm, carrying millions of tourists and Stockholmers every year. Under Per Thorstenson's leadership, the company has won many awards for train design, on-board service and the company's commitment to diversity and durability. At the same time, the number of passengers has been steadily increasing on the Arlanda rail link.

"Leading Arlanda Express has been incredibly rewarding. Together we have created a company that is very strong, as a brand and financially. Our goal has always been to be leading example for customer service, not only in Sweden, but internationally. It is with pride I can say we have succeeded,” Thorstenson said.

The recruitment process to find the next CEO is underway and further announcements will be made in due course. Per Thorstenson will remain as an advisor to the company in a transition period.

"Under Per’s exemplary leadership A-Train has developed strongly as a company. It is with great appreciation that we thank him and wish him well in the future,” said Simon Geere, chairman of A-Train.

Milestones under Per Thorstenson’s Leadership

  • Service Score: Best Service "Land Transport" 2013-2017
  • Per Thorstenson awarded as Person of the Year by The Global AirRail Alliance
  • Cambridge Analytica: 3G Diversity Awards 2016
  • Swedish Transport Administration: Sweden's most punctual train operator, 2011- 2015
  • Global AirRail Awards: Best service in the world for express trains to / from airports 2013
  • Monocle Magazine: No. 2 in the World - Travel Top 50 2012
  • Monocle Magazine: Best Express Train to / from Airport 2012
  • Red dot design award / Product design 2011 of the year
  • Global AirRail Awards: Project of the Year 2011
  • ISI Wissing: Most satisfied customers in the travel industry 2011
  • Newspaper Manager: The Year's Expert Award for Working with Diversity 2010
  • Stockholm Chamber of Commerce / Stockholm Shippers: 2002 Transport Company

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UK: A Scottish comedy duo, the Krankies went undercover to challenge Heathrow Express's team, as a third of parents bend the truth to get reduced fares. Heathrow Express offers free travel for kids aged 15 years and under.

"We are a nation of fibbers when it comes to buying tickets for our children, with over a third (38%) of parents admitting they have tried to beat the system in order to get discounted fares," Heathrow Express said.

British parents have today admitted they have gone to extreme lengths to get cheaper fares, with almost one in five (18%) admitting to having either hidden their child from a ticket inspector, told their child to look and sound younger or asked their child to pretend to be asleep.

One in 10 parents have gone as far as to get their children to rehearse lines to claim they are younger than they are, before heading to the ticket office.

To celebrate the hilarious lengths parents go to, Heathrow Express who conducted the research, have partnered with iconic Scottish comedy duo, The Krankies, in a new video which sees Wee Jimmy Krankie go undercover to blag a free ticket on the Heathrow Express.

Ian Tough, star of The Krankies, said; “We’ve loved bringing back Janette’s character to see if the Oldest Kid in Town can even try to pull off what so many parents continue to do across the country. Thanks to Heathrow Express and their free tickets for children 15 and under, we were able to just about pull it off.”

The research also reveals that parents are likely to twist the truth on average four times in a lifetime to get discounted tickets, with dads more likely to encourage their child to look younger to get cheaper tickets than Mums. Out of those parents that have never claimed their child was younger, 38% have been tempted to do so, whilst more than a quarter of the nation (26%) think it’s totally acceptable to bend the truth to get cheaper fares.

Fraser Brown, Director at Heathrow Express said; “It’s been a lot of fun working with the Krankies to see if they can still pull off the legendary Wee Jimmy Krankie character! For those travelling on the Heathrow Express with children, there is no need to tell any fibs because all children aged 15 and under get free tickets. You can also get your tickets for a cheaper fare too if you book in advance – head to the website today to book.”

 

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RUSSIA: Moscow's airport express rail operator Aeroexpress and the local ride-share company BelkaCar have completed their first joint campaign with over 800 air-rail passengers using a promo code for their first ride with a discounted fare.

Aeroexpress passengers who have booked their rail ticket through the website or via the mobile app received a 500 roubles discount to travel via Moscow's leading car-sharing service.

“Thanks to our cooperation with BelkaCar, we were able to offer passengers the fastest and most beneficial way to reach the airport right from their home or office. During the New Year holidays, this was particularly in demand,” commented Valery Fyodorov, Chief Operating Officer of Aeroexpress.
During the campaign, which ended on 11th of January, passengers purchasing Aeroexpress e-tickets received a code to claim the discount with the car-sharing service.

On 25th of January BelkaCar has announced that they are extending the partnership until 8th of February. According to BelkaCar, the goal of the partnership is to help alleviate the transportation problems around the city, especially during the busy New Year's celebrations period.