Members' News

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Gatwick Airport App2

UK: London Gatwick Airport has launched a passenger app providing flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers. 

Gatwick’s new app is part of several passenger-facing digital innovations coming on stream soon including advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.

The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including:

  • Personalised flight information – real-time updates onflight status and gate information straight to your mobile
  • Real-time queue updates – for check-in and security to plan your time at the airport
  • Intuitive maps - guiding passengers through the airport using 2,000 navigation beacons located throughout terminal buildings
  • Shopping and eating offers – specific to your terminal and instantly redeemable from your phone

Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens. 

The free app is a one-stop shop for all things Gatwick with benefits extending beyond use in the terminal buildings, including:

  • Real-time road and rail travel information
  • Ability to book Official Gatwick Parking, Premium Security or Premium Passport Control 
  • A handy ‘Where’s my car?’ feature so those using Gatwick’s on-site car parks can easily store their parking location for a hassle-free return journey
  • ‘Which Terminal’ to get you to the right location for your flight
  • Passenger pick-up and drop-off information, ideal for those meeting friends and family on an inbound flight
  • Information on services across the airport including baby changing, charging points, hotels and lounges
  • Easy access to information for passengers requiring special assistance services or those with hidden disabilities
     
    Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps. The airport’s 2000 wayfinding beacons are also a world first and have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.”  

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SWEDEN: The express train between Stockholm city centre and Arlanda Airport, Arlanda Express is celebrating its 18th birthday today and invites everyone sharing the same birthday to travel on the service for free. 

Arlanda Express Birthday

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RUSSIA: Aeroexpress has placed into operations the first of the new Stadler built double-deckers trains on the Vnukovo airport route. From next month the new double-decker trains will also run on the Domodedovo Airport line, the company has announced.

Stadler has specifically designed the double decker trains for Aeroexpress as part of their rolling stock renewal programme in preparations for the 2018 World Cup. Aeroexpress has already completed the construction of a new platform for Domodedovo airport and is currently building a second one, as well as executing reconstruction works on the platform in Paveletsky railway station. As part of the preparations for the major sporting event next year, Aeroexpress has modernised the wifi network.

“This is one of the most important events for the company in recent years,” Aeroexpress CEO Alexei Krivoruchko said. “We are confident that our passengers will appreciate all the technological innovations implemented in the new double-decker trains.”

“Vnukovo Airport serves more than 60 thousand passengers daily and for we strive to create the best customer experience for each one of them. The launch of the new double-decker trains to our airport is a very important step towards the improvement of airport access infrastructure,” Vnukovo International Airport General Manger Vasily Alexandrov said.

In total four double-decker trains are planned to be put in operation by the end of November on the Vnukovo Airport line and seven trains will run to Domodedovo airport before the end of the year.

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Management and staff with Exec Chairman with the award at the SPADs LPT Gala Dinner web

MALAYSIA: Express Rail Link Sdn Bhd (ERL) was named the Best Operator (Railway) at the recent Land Public Transport (LPT) Gala Dinner & Industry Award 2017 organised by Suruhanjaya Pengangkutan Awam Darat (SPAD) in conjunction with its annual LPT Symposium themed Reimagining Transportation: Sustainable Mobility. ERL received the awards for Best Customer Service and Best Safety Practices at the awards ceremony last year.

“We are truly honoured to receive this award and we would like to thank SPAD for this recognition. It will certainly inspire us to work even harder and to continue our commitment to provide the highest level of service to our passengers. They can look forward to improved services, better travel experience and more value-for-money deals in the near future,” Executive Chairman of ERL, YBhg Tan Sri Mohd Nadzmi Mohd Salleh.

ERL purchased six new trains manufactured by CRRC Changchun Railway Vehicles Company Limited; two for KLIA Ekspres and four for KLIA Transit. The new trains are currently undergoing intensive testing and commissioning.

ERL also received the Outstanding Green Air-Rail Transport Award at the Malaysia Canada Business Council 25th Anniversary Business Excellence Awards Gala Dinner in May this year.

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Market Share 2017 Index

UK: Strategic railway consultancy, North Star has released its 5th Annual Global Air-Rail Market Intelligence Report, looking into global trends in airport rail link services. The report is based on a study of nine leading air-rail operators across Europe, Australia, Asia and South Africa. 

“The findings again clearly indicate that air-rail services continued to be a vital component of global aviation, in fact, across our sample of nine operators, more than 44 million train passenger movements were experienced during 2016," North Star’s Managing Director, Richard Brown said.

However, the report concludes that the combined market share index for the nine operators show a slight decrease in people choosing rail when travelling to and from airports around the world. More specifically, three operators within the study showed some market share growth, whilst six experienced a decrease.

North Star’s findings indicate that operators all face growing competition from new transport providers, such as Uber and similar car-sharing companies. “This has been the main driver for the slight decrease”, explains Brown, “and this disruption trend, let’s call it the ‘Uber-effect’, will only continue”. In response, the operators report an increasing need to enhance marketing and service delivery to address the challenge.

The findings also reveal that marketing spend varies greatly amongst the air-rail operators, with many continuing to focus their marketing on reliability, price and the perception of value. 

Other outcomes of the study indicate that higher market share is experienced by air-rail operators who have the greatest price advantage over the standard taxi or car-sharing services. Trends also indicate that car-sharing services into capital city inner suburbs is on the increase. 

“North Star has been pleased to conduct this fifth annual report”, concludes Richard Brown. “It provides an excellent snap-shot of the challenges and opportunities of the global air-rail industry. And like many industries, technological disruption is also raising its head in air-rail.”

Chris Basche, CEO, Brisbane Airtrain commented: “The report is extremely useful and serves as a guide for how air-rail operators are adopting to the challenges of a changing competitive market environment.”   

Richard Brown will present the study’s findings at the Global Air Rail Association’s conference in Brussels on the 13th & 14th November 2017.