Members' News

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ERLxRokki

MALAYSIA – Express Rail Link Sdn Bhd (ERL) continues on its aggressive digital partnership drive as it announces its latest collaboration with ROKKI, AirAsia’s in-flight WiFi platform that offers in-flight entertainment and connectivity.

AirAsia guests can now enjoy the convenience of buying KLIA Ekspres tickets on-board the flight using their mobile devices. The new facility will save them the hassle of buying tickets at the ticket counter or kiosk upon flight arrival.

Noormah Mohd Noor, Chief Executive Officer of ERL said, “We are proud to be partnering with ROKKI. At ERL, we constantly look for new ways of expanding our customer base and now with ROKKI, it has been expanded to the skies! This strategic partnership creates a seamless travel experience to those travelling with AirAsia. With a 99.7% on-time performance, the KLIA Ekspres provides passengers a fast and reliable way to the city centre.”
To get started, passengers can simply connect a mobile device to ROKKI in-flight Wi-Fi for free and visit rokki.com to purchase the KLIA Ekspres e-tickets.

Lalitha Sivanaser, Chief Executive Officer of ROKKI said, “Partnerships like this are important to ROKKI, as our primary goal is to benefit and add value to the AirAsia guest’s travel experience. Now, they can arrive at their destination stress-free, knowing they have got the best deals on airport transfer even before they’ve landed in klia2. Guests can look forward to more deals like this on ROKKI as we continue to expand our offering.”

Earlier this month ERL has launched a Year End Super Saver (YESS) promotion offering fare discounts of up to 27% until 1 January 2019.

Besides that, ERL is also offering their KLIA Ekspres+GRAB package at a special price as part of the YESS promotion.

Noormah Mohd Noor, Chief Executive Officer of ERL said, “The final quarter of the year is a great time to travel and spend time with our loved ones. Travellers are always on the lookout for sweet deals and there’s no better to way to start their holiday than with KLIA Ekspres.”

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MALAYSIA: Express Rail Link Sdn Bhd (ERL) announced a new partnership with Vidi, an online platform where travellers can find and book travel activities such as tours, attraction tickets, and restaurant deals in over 79 destinations across Asia Pacific.
 
This latest partnership marks another step for ERL in providing a seamless service experience that is fast, reliable, comfortable and convenient.
 
Speaking on the partnership, ERL’s Chief Executive Officer, Noormah Mohd Noor said, “We are proud and excited to be partnering with Vidi. Their interactive trip planning capability allows travellers to plan and choose activities on a single platform. With Vidi onboard, travellers can now include KLIA Ekspres easily in their trip itinerary. This partnership will certainly broaden our sales distribution.”
 
“At Vidi, we’re always trying to find ways to add value for our customers. This partnership with ERL is really exciting for us as it provides our customers, both locals and international travellers, a complete airport-to-city travel solution. Ensuring comfortable, fast, and reliable transportation is a great way to make the start and end of any journey memorable! ” stated Aaron Sarma, Chief Executive Officer and Founder of Vidi.

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SWEDEN: Starting 16 October, Arlanda Express has launched a new “Early Bird” ticket, whereby passengers will only pay SEK 195 one-way for tickets purchased at least seven days in advance.

The new Early Bird ticket can be purchased on the Arlanda Express website up to 7 days before the date of travel, and represents a discount of over 30% on the standard full fare. Adults may be accompanied by up to four children aged 0-17 free of charge.

The introduction of the new Early Bird ticket is in response to extensive customer feedback on how they use the Arlanda Express. “Stockholm is a city with a high number of single households, and customers told us that they often travel on their own. We wanted to offer these adults travelling on their own an affordable alternative” says Per Thorstenson, CEO of Arlanda Express.

At the same time, Arlanda Express is retaining its campaign tickets that offer discounts to people travelling together. The fare is SEK 350 for a group of two people, SEK 450 for three people and SEK 550 for four people travelling between Thursdays and Sundays.

As part of the simplification of the product offering, the existing 90/30/14 day Early Bird tickets, 6 hour ticket, student ticket, and 50-trip travelcard will be discontinued. The price of a standard journey will increase by SEK 15. Up to four children aged 0–17 accompanied by an adult may continue to travel free of charge.

“We offer industry-leading punctuality and service. This simplified offering makes it easier for more people to travel with us,” says Per Thorstenson, CEO of Arlanda Express.

The complete new price list can be found here: https://www.arlandaexpress.se/priser.aspx

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Aeroexpress

RUSSIA: Moscow airports' express rail service Aeroexpress will introduce several new fares and upgrade the existing ones before the end of autumn.

One of the new fares offered to passengers is a "Roundtrip" ticket, which includes two rides on the train for RUB 850, regardless of the way of purchase. Previously similar ticket cost RUB 1,000 when purchased from ticket offices and ticket vending machines.

The roundtrip ticket is valid for 30 days and includes two rides in a standard carriage on any of the Aeroexpress routes. From 16 October passengers can buy this ticket from ticket offices, ticket vending machines, online and via the app for the same price.

“We have been constantly analyzing the existing fares and try to offer our passengers the most attractive options. “Roundtrip” tickets are in the highest demand, but their price was different depending on whether they were purchased from a ticket office or online. We decided to upgrade this fare and unify the price, thus making it much more beneficial than a taxi ride. On average, one taxi ride from a rail terminal to the airport during daytime costs 650 to 2,000 roubles one way. Our passengers will be able to make two rides at a lower cost,” said Alina Bisembaeva, CEO of Aeroexpress.

In November, Aeroexpress is also going to introduce a completely new special offer for two passengers travelling together. This pair fare will be available at ticket offices and company’s employees at the Aeroexpress terminals, as well as via the company’s website and app.

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Flytoget

NORWAY: Monday 8 October 2018 marks the 20th anniversary for both Oslo Airport Gardermoen and Flytoget Oslo Airport Express. CEO Philipp Engedal is optimistic about the company’s future and looks forward to celebrating the anniversary with both customers and employees.

“We are celebrating 20 years of proud history and great results and it is very rewarding to conclude that we are stronger than ever. In 2018 Flytoget will see an all-time high in terms of both passengers and turnover we have a stable customer satisfaction of 97%. We have 312 wonderful employees and over 100 million travelers to thank for these results”, says Engedal.

Since the beginning Flytoget has generated more than 1,5 billion NOK in dividends to the state of Norway, contributed to the fact that over 70% uses public transport to and from Oslo Airport, and has won numerous awards for their outstanding level of service mindedness.

“In 2019 we get our brand-new Airport Express Trains, and I must say I look forward to the next 20 years with my dedicated and enthusiastic group of employees,” concludes Engedal.

To mark the occasion Flytoget will serve coffee, breakfast and cupcakes to their passengers travelling on Monday.